These Terms and Conditions are the standard terms which apply to the provision of services based on the online quotation provided by YDIY.PRO (“YDIY”) which is a trading name of IPC Construction Ltd, registered in England under company number 06643738 whose registered office is (30/32 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4SH) to customers (“Customers”) who require services to be carried out at their home. Please read them carefully and ensure that you understand and agree to them. If you have any questions, please contact us.
Additionally where the Customer is a “Consumer”, as defined by the Consumer Rights Act 2015, there are additional terms which only apply to those Customers and these are clearly marked in the Terms as such.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means the times which You and We agree for the Operative to have access to the Property to complete the Job subject to acceptance of the Quotation and as specified in any subsequent Agreement;
means the contract into which You and We will enter if You accept the Quotation. The Agreement will incorporate, and be subject to, these Terms and Conditions. Our standard form of Agreement is attached as Schedule 1;
“Approved Range Paint”
means a paint colour that is on YDIY.PRO’s approved list of suppliers and/or colours.
means any business, trade, craft, or profession carried on by You or any other person or organisation;
means a natural or non-natural person who is in Business, who utilises the services of YDIY.PRO.
means the notice period you have to provide in order to receive a refund of the deposit. This is 5 clear business days.
means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means a domestic customer of the YDIY.PRO who receives Services for their personal use and for purposes wholly or mainly outside the purposes of any Business;
means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the “UK GDPR”); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended; and any applicable guidance or codes of practice issued by the Information Commissioner’s Office or other applicable regulatory authorities from time to time;
means the deposit You will be required to pay in accordance with Clause 6;
means a natural person or persons who occupy the same residential address;
means the room dimensions provided by the Customer on our website and at the time of securing the booking. All dimensions will be checked by Our Operative when they first attend your Property.
Our website will request that the Customer provide the following three dimensions:
means the total of all sums You must pay, which will be shown on the invoice issued in accordance with Clause 7;
means the complete performance of the Services;
“Margin of Error”
means the tolerance accepted by Us from the dimensions provided by the Customer on the website.
The tolerance accepted by Us is +/- 5% ‘cm’ of each dimension (length, height or width). The total tolerance accepted by Us of all three dimensions (length, height and width) must be no more than 30 cm combined;
“Margin of Tolerance”
means the tolerance allowed from the dimensions provided by the Customer on our website;
“Model Cancellation Form”
means the model cancellation form attached as Schedule 2;
means Your initial request for Us to provide the Services as set out in Clause 4;
means the Job We will provide as specified in the Agreement between Us;
“Special Order Paint”
means a paint colour that is not on YDIY.PRO’s approved list of suppliers and/or colours.
means Us or Our employee who will be responsible for providing the Services;
means the products required for the provision of the Services which We will supply (if any) as specified in the Quotation and Agreement;
means Your home or if you are a Business Customer Your premises, as detailed in the Quotation and the Agreement, at which the Job is to take place;
means the quotation We give to You in accordance with Clause 4 detailing the services We will provide to You and the fees We will charge;
means the fee set out in the Quotation which may change according to the actual work undertaken as set out in Clause 7;
means You are able to reschedule the work providing you have provided at least 72 hours’ notice, prior to the work due to commence, inside of this period you are unable to reschedule.
means the post-work survey You are asked to sign off immediately upon the completion of the works.
means the date You select using the online booking system for Us to start providing the services as specified in the Agreement;
means any occasion, scheduled or otherwise, on which the Operative visits the Property to provide the Services;
means YDIY.PRO and includes all employees, agents, operatives and sub-contractors of YDIY.PRO; and
means any Customer of YDIY.PRO.
1.2 Each reference in these Terms and Conditions to “writing”, and any similar expression, includes electronic communications whether sent by e-mail, text message, fax, or other means.
1.3 Each reference to a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.
1.4 Each reference to “these Terms and Conditions” is a reference to these Terms and Conditions.
1.5 Each reference to a Schedule is a reference to a schedule to these Terms and Conditions.
1.6 The headings used in these Terms and Conditions are for convenience only and do not affect the interpretation of these Terms and Conditions.
1.7 Words signifying the singular number will include the plural and vice versa.
1.8 References to any gender will include any other gender.
1.9 References to persons, unless the context otherwise requires, include corporations.
2. Information about Us
2.1 We are a private limited company (IPC Construction Ltd)
2.2 We trade under the names YDIY.PRO and YDIY
2.3 We are registered in England and Wales under number 13527379.
2.4 Our registered office is at 30/32 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4SH
2.5 Our VAT number is 431 1209 49.
3. Communication and Contact Details
3.1 If You wish to contact Us with questions or complaints, You may contact Us by telephone at or by email at [email protected].
3.1 In certain circumstances You must contact Us in writing (as stated in various Clauses throughout these Terms and Conditions). When contacting Us in writing You may use the following methods:
3.1.1 contact Us by email at [email protected]; or
3.1.2 contact Us by post at YDIY.PRO, 30/32 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4SH.
4. Enquiries and Formation of Contract
4.1 All Enquiries for Our Services must be made using our website.
4.2 When placing an Enquiry with Us, You are required to set out, in detail, the Services required. Details required include the location of the Property, the number and type of rooms which are to be painted and the type(s) of painting required (e.g. walls, woodwork etc.). We will provide You with an online form containing prompts for all required information. All such details will be set out in the Agreement.
4.3 Once the Enquiry is complete and submitted by You, We will provide You with an instant online Quotation which will be in the form of an invitation to treat. This will also include details of our 20% plus VAT deposit which will be payable if you wish to proceed and make us a legally binding offer.
4.4 We are at liberty to either accept, reject or make a counter-offer, but we will provide you with the reasons for any rejection or the basis of any counter-offer.
4.5 You may accept a Quotation using our online portal and by selecting a date for the Job to be carried out using the online calendar feature.
4.6 A Quotation will only be valid and live on our website for a maximum period of 28 days and we reserve the right to withdraw any Quotation before it is accepted and a deposit paid without providing any explanation.
4.7 After We have confirmed our legal acceptance (as per clause 4.4 above) and You have paid the Deposit, a legally binding contract between You and Us will be created for Us to provide the Services and for You to pay for them. We will then send you the final Agreement which we define as an Order and your unique Order Number.
5.1 In the event that you need to make a change to Your Order you will need to locate the relevant Order from your account on the website. From here you will be able to amend your order provided that it is outside of the Rescheduling Notice Period. If the charge is outside of the tolerances as outlined below – the contract will have to be cancelled and rebooked and your Deposit will be fully refunded.
5.2 Our Operative will attend your Property on the agreed date and time and will initially confirm the room dimensions provided by You on Our website. This is the height x width measurements of each wall. In the event that any of the dimensions are found to be incorrect We will allow a margin of error of +/- 5% ‘cm’ per dimension.
5.3 In the event that the margin of error exceeds the margin of tolerance allowed by Us, our Operative will recalculate based upon the revised dimensions. We define this as a new supplemental Contract under the same terms as the Order. If this results in an adjustment to the overall fee, then this will need to be paid in full immediately before any work can be carried out. There will be no refund on materials or labour already ordered if less are ultimately needed. If additional days labour are required and/or there is a delay in obtaining the additional materials then the Operative will carry out the original Order and You will need to re-book for the additional works.
5.4 Where the Operative attends the Property and finds that preparation work is required (i.e. making good of walls etc.) despite the confirmation previously that the surfaces were ready for our Operative, then the Services will be cancelled and the Customer deposit will be retained.
5.5 If You fail to rebook Your service within the Rescheduling Notice Period then the Deposit will be retained in full but the Order will be cancelled.
5.6 In the event that Our Operative attends your Property and is not able to gain access at the agreed date and time we reserve the right to charge an abortive fee on each and every occasion.
5.7 It remains Your responsibility to ensure that We have correct address and telephone information which may be used by Our Operative to contact You in circumstances where We are unable to locate your Property. In circumstances where we are unable to locate and/or access Your Property and where Our Operative is unable to make contact with You We will cancel the Service and Your deposit will be retained by Us to cover the cost incurred.
6.1 At the time of accepting the Quotation You will be required to pay Us a Deposit of 20% of the overall value inclusive of VAT. You will also pay VAT on the Deposit sum. We will not confirm our Acceptance until the Deposit is paid in full as set out in clause 4.7 above.
6.2 If you cancel the Services with Us, and provide at least the minimum Cancellation Notice Period we will refund the Deposit. If the Cancellation Notice Period is not given then we reserve the right to retain all of the Deposit as set out in Clauses 14, 15 and 16.
7. Fees and Payment
7.1 The Order will include the price payable for the Services and Products. All fees are inclusive of VAT. If the rate of VAT changes before you have paid for it, We will adjust the amount of VAT that You must pay.
7.2 When securing Your booking date on our website, payment will be required in full by credit/debit card, and accepted by Us at any time before the Order.
8. The Services
8.1 We will provide the Services in accordance with the specification set out in the Agreement (as may be amended by agreement between You and Us from time to time).
8.2 We will use reasonable endeavours to ensure that the Products We use match those chosen by You. There may be slight variations to the same Products as a result of differences between photographs, catalogues and other materials, and the Products themselves, or as a result of minor technical changes which will not impact your use of the Product in question. Product packaging may also vary. If different Products are required due to non-availability, We will not supply them without consulting with You first, in advance of the Job. If You do not wish to accept the alternative Products, You may cancel and receive a full refund of all sums paid including, where applicable, the Deposit.
8.3 You warrant that you have followed our user guide document to ensure the base wall will be in a fit state for the application of paint by our Operative. Where the guide has not been followed we reserve the right to cancel the service(s) and we will withhold the deposit monies.
8.4 We will ensure that the Services are performed with reasonable care and skill and to a reasonable standard which is consistent with best trade practice.
8.5 We will ensure that We comply with all relevant codes of practice that may apply from time to time, voluntary or otherwise.
8.6 We will properly dispose of all waste that results from Our provision of the Services but will leave with you any part-used product for you to use for any cosmetic repairs after we have provided the Services.
8.7 Where a Job is to last for more than one working day, the Operative will, where reasonably possible, leave the Property in a clean and tidy state and minimise any disruption to Your use and enjoyment of the Property while work is being carried out. We will, wherever possible, store all tools and materials only in areas where work is being carried out or remove them from the Property at the end of each working day.
8.8 We will require full payment after the initial deposit and before the work commences.
9. Problems with Our Service
9.1 If there is a significant problem with the result of the Services, i.e. they have not been provided with reasonable care and skill, You are obliged to ask Us to make good the service, and if this is not possible we may offer you a price reduction.
9.2 We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services We request that You inform Us as soon as is reasonably possible. We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably practicable.
9.3 We will not charge You for remedying problems under this Clause 9 where the problems have been caused by Us. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, We may charge You for remedial work. This includes where you have not followed the user guide.
9.4 As a customer, You have certain legal rights with respect to the purchase of goods or services. For full details of your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office.
10. Your Obligations
10.1 If any consents, licences, or other permissions are needed from any third parties such as landlords, local authorities, or similar, You must obtain them before We begin to provide the Services. If you fail to do so in advance of the selected Start Date you will still be charged (by way of a loss of deposit) in accordance with these Terms and Conditions and the Agreement.
10.2 We may ask You to move or remove certain furniture, fixtures and fittings in the Property before We begin work. Unless You and We specifically agree otherwise, this is Your responsibility and is always undertaken at Your risk, regardless of whether or not the Operative is required to assist.
10.3 You will ensure that the Operative can access the Property at the Agreed Times to provide the Services noting the conditions in clause 5.7 above.
10.4 You will need to ensure a responsible adult is present at all times the Operative is at the premises, under no circumstances will the Operative accept responsibility for any keys to the Property and should all adults have to leave the Property the Operative will have to suspend the delivery of the Services which will need to be rebooked and will incur additional charges.
10.5 If You do not provide the required access to the Property or make it impossible for Us to provide the Services by failing to comply with any other provision in this Clause 10, and do not have a good reason for this, We may charge you for any additional charges incurred as a result. This will be taken from the deposit monies.
10.6 You must ensure that the Operative has access to electrical outlets and a supply of hot and cold running water as well as toilet facilities.
10.7 You will permit us to undertake before and after photographs of all areas where work is to be and has been undertaken. The photographs after the Services have been Provided will be signed off by you as part of the post-work Satisfaction Survey to evidence your acceptance that the work has been carried out in accordance with the Agreement. You will undertake the sign off immediately upon completion of the works upon the presentation of the Satisfaction Survey.
11. Complaints and Feedback
11.1 We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
11.2 In the unlikely event that you are not content to sign off the Satisfaction Survey, then you must raise any issues with the Operative who will attempt immediate rectification. If this does not solve the issue, then you must immediately contact us and raise a complaint in accordance with below.
11.3 All complaints are handled in accordance with Our complaints handling policy and procedure, available from our website.
11.4 If You wish to complain about any aspect of Your dealings with Us, please contact Us in one of the following ways:
11.4.1 In writing, addressed to YDIY.PRO, 30/32 Gildredge Road, Eastbourne, East Sussex, United Kingdom, BN21 4SH
11.4.2 By email, addressed to [email protected];
11.4.3 Using Our complaints form, following the instructions included with the form;
11.4.4 By telephone on 01323407444.
12. Changing the Start Date
12.1 If You ask Us to change the Start Date:
12.1.1 We will, where reasonably possible, agree a revised Start Date with You within the limitations of clause 5;
12.1.2 If it is not possible to agree a revised Start Date either You or We may terminate the Agreement (see Clause 15).
12.2 If We ask You to change the Start Date, You may either:
12.2.1 agree a revised Start Date with Us; or
12.2.2 terminate the Agreement (see Clause 15).
13. Cancellation of Contract During the Cooling Off Period
13.1 As the Agreement is not made “on Our premises”, You have a statutory right to a “cooling off” period. This period begins once the contract between You and Us is formed and ends 14 calendar days after the contract is formed.
13.2 If You wish to cancel the Agreement within the cooling off period, You should inform Us immediately by using the button on the website.
13.3 If You exercise this right to cancel, You will receive a full refund of any amount paid to the Us in respect of the contract (including, but not limited to, the Deposit, where applicable).
13.4 We will refund money using the same method used to make the payment, unless You have expressly agreed otherwise. In any case, You will not incur any fees as a result of the refund.
13.5 We will process the refund due to You as a result of a cancellation without undue delay and, in any case, within the period of 14 calendar days after the day on which We are informed of the cancellation.
13.6 If the Start Date falls within the cooling off period, You must make an express request for provision of the Services to begin within the 14 calendar day cooling off period. This request forms a normal part of our ordering process as we understand most Customers want the work undertaken as soon as possible. By making such a request You acknowledge and agree to the following:
13.6.1 If the Job is completed within the 14 calendar day cooling off period, You will lose the right to cancel once the Job is completed;
13.6.2 If You cancel the Agreement after provision of the Services has begun You will be required to pay for the Services and any Products that cannot be returned to Us supplied up until the point at which You inform Us of Your wish to cancel;
13.6.3 The amount due will be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services will be refunded, subject to deductions calculated on this basis;
13.6.4 We will process any refund within 15 working days after You inform Us of Your wish to cancel.
13.7 Clause 14 applies to the termination of the Agreement after the 14 calendar day cooling off period has elapsed.
14. Cancellation Outside of the Cooling Off Period
14.1 In addition to Your rights in Clause 13 relating to the cooling off period, the following applies to Your termination of the Agreement after the cooling off period and before the Start Date (if relevant):
14.1.1 If You cancel the Job after the 14 calendar day cooling off period has expired (or where it does not apply) and more than 7 working days before the Start Date, We will refund any sums paid as soon as reasonably possible less the 20% plus VAT non-refundable deposit and in any event within 15 working days of cancellation.
14.2 We may need to terminate the Agreement before the Start Date due to the unavailability of Operatives or Materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform You as soon as is reasonably possible. We will refund the Deposit, if applicable, and any other sums paid as soon as is reasonably possible, and in any event within 15 Working Days of termination.
15.1 You may terminate the Agreement with immediate effect at any time by giving Us written notice if:
15.1.1 We have breached the Agreement in any material way and have failed to remedy that breach within 28 working days of You asking Us in writing to do so;
15.1.2 We enter into liquidation or have an administrator or receiver appointed over Our assets;
15.1.3 You and We have been unable to agree a revised Start Date or You elect to terminate the Agreement under Clause 12;
15.1.4 We are unable to provide the Services due to an event outside of Our control (see Clause 17).
15.2 We may terminate the Agreement with immediate effect by giving You written notice if:
15.2.1 You fail to make a payment on time as required under Clause 7 (this does not affect Our right to charge interest on overdue sums);
15.2.2 You have breached the Agreement in any material way and have failed to remedy that breach within 15 working days of Us asking You in writing to do so; or
15.2.3 You and We have been unable to agree a revised Start Date under Clause 12;
15.2.4 You do not provide the Operative with access to the Property or otherwise make it impossible for the Operative to provide the Services;
15.2.5 We have been unable to provide the Services for more than 2 weeks due to an event outside of Our control (see Clause 17).
15.3 For the purposes of this Clause 15 a breach of the Agreement will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating Party. In deciding whether or not a breach is material, no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.
15.4 If at the termination date:
15.4.1 You have made any payment to Us (including, but not limited to, the Deposit, where applicable) for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 15 Working days of the termination notice. We may, however, deduct from such a refund (or charge You) reasonable compensation for the net costs We will incur as a result of your breaking the Agreement if We terminate it under sub-Clauses 15.2.1, 15.2.2 or 15.2.4;
15.4.2 We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 7.
16. Effects of Termination
16.1 If the Agreement is terminated for any reason:
16.1.1 Any Clauses which, either expressly or by their nature, relate to the period after the expiry or termination of the Agreement will remain in full force and effect.
16.1.2 Termination will not remove or reduce any right to damages or other remedy which either You or We may have in respect of any breach of the Agreement which exist at or before the date of termination.
17. Events Outside of Our Control (Force Majeure)
17.1 We will not be liable for any failure or delay in performing Our obligations under these Terms and Conditions where the failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), pandemic, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
17.2 If any event described under this Clause 17 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
17.2.1 We will inform You as soon as is reasonably possible;
17.2.2 Our obligations under the Agreement will be suspended and any time limits that We are bound by will be extended accordingly;
17.2.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
17.2.4 You or We may terminate the Agreement (see Clause 15).
18.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by You and Us when the Agreement is entered into. We will not be responsible for any loss or damage that is not foreseeable.
18.2 We will maintain suitable and valid insurance including public liability insurance.
18.3 We provide Services for domestic and private purposes only. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
18.4 If We cause any damage to the Property, We will make good that damage at no additional cost to You. We are not responsible for any pre-existing faults or damage in or to Your property that We may discover while providing the Services.
18.5 We are not liable for any loss or damage You suffer which results from Your failure to follow any reasonable instructions given by Us or the Operative.
18.6 Nothing in these Terms and Conditions is intended to or will limit or exclude Our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation.
18.7 Nothing in these Terms and Conditions is intended to or will limit Your legal rights as a Consumer under any consumer protection legislation. For more details of Your legal rights please refer to Your local Citizens Advice Bureau or Trading Standards Office.
19. How We Use Your Personal Data (Data Protection)
19.1 All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and Your rights thereunder.
20. Other Important Terms
20.1 We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such changes.
20.2 We may transfer (assign) Our obligations and rights under the Agreement to a third party (this may happen, for example, if We sell Our business). If this occurs We will inform You in writing. Your rights under the Agreement will not be affected and Our obligations under the Agreement will be transferred to the third party who will remain bound by them.
20.3 You may not transfer (assign) Your obligations and rights under the Agreement without Our express written permission (such permission not to be unreasonably withheld).
20.4 The Agreement is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of the Agreement.
20.5 If any provision of the Agreement or these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Agreement or these Terms and Conditions and the remainder of the provision in question will not be affected.
20.6 No failure or delay by Us or You in exercising any rights under the Agreement means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of the Agreement means that We or You will waive any subsequent breach of the same or any other provision.
21. Regulations and Information
21.1 We are required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to ensure that certain information is given or made available to You as a Customer before We make Our contract with You (i.e. before You have accepted the Quotation and the Agreement has been signed) except where that information is already apparent from the context of the transaction. We have included the information itself either in the Agreement or Quotation for You to see, or We will make it available to You before the Agreement is signed and you accept the Quotation. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Customer.
21.2 As required by the Regulations:
21.2.1 all of the information described in sub-Clause 21.1; and
21.2.2 any other information which We give to You about the Services, or about Us or Our business which you take into account when deciding to accept the Quotation and sign the Agreement, or when making any other decision about the Services,
will be a part of the terms of Our contract with You as a Consumer.
22. Law and Jurisdiction
22.1 These Terms and Conditions, the Agreement, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
22.2 As a customer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 22.1 above takes away or reduces your rights as a customer to rely on those provisions.
22.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Agreement, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.